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Noticeboard

The next meeting for the Linden Patient Participation Group will be at 7pm on Wednesday 6th December at The Linden Medical Group, Stapleford Care Centre. 

The patient group meets once a month. The meetings provide an opportunity for patients to meet with members of the practice team to discuss suggestions and feedback on the services we offer. Everyone is welcome.

 

Comments & Complaints

comments

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice Supervisor (Mrs Patricia Mozley) and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Complaints Procedure: complaint procedures leaflet.pdf

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 
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