Stapleford Care CentreChurch StreetStaplefordNottingham, NG9 8DBTel: 0115 8752000
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice Supervisor (Mrs Patricia Mozley) and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
Complaints Procedure: complaint procedures leaflet.pdf
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
We do our best to provide a quality medical service. In return we expect and hope that patients will respect our staff. Appointments should be kept wherever possible; if not possible then appointments should be cancelled, thereby not wasting the time set aside for that appointment.
We are obliged to inform you under the terms of our Contract with Broxtowe & Hucknall Primary Care Trust that any patient who is violent or abusive to the doctors, their staff or any other persons present on the practice premises will be removed forthwith from the doctors’ list of patients.
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