Reception Signposting

Reception will be following a new signposting process which has been designed by the GP’s. All receptionists have been trained to use this so will all be following the guidelines provided in the new signposting process.

To enable you to see what sort of things you are likely to be asked as a result of this new system we have attached a copy of the new process. You will be able to see this if you click on ‘Appointments’ above and then click ‘Reception Signposting’

It is hoped that by sharing this with you all, you will have a better understanding of how the GP’s work and the things they have asked the reception staff to ask. Please don’t worry about answering the receptionists questions, they are bound by the same rule of confidentiality as the GP’s and ALL breaches are taken extremely seriously.