Noticeboard

PRESCRIPTION REQUESTS

Please be aware that as of 1st October 2020, we will NO LONGER be accepting repeat medication requests over the telephone. We will be reverting back to our usual way of requesting medication prior to Covid-19.

This is mainly due to the easing of Government Covid-19 restrictions. However it is also to potential errors that are caused by confusion with drug name pronunciation and the pressure it puts on the phone lines and staff. click here for more info on how You can request your repeat medication

Flu clinic plan 2020

This year we have to factor in social distancing into our flu vaccination clinics so we are introducing new systems to keep everyone safe. There WILL NOT be any drop in clinics this year and all appointments MUST be in a pre-bookable slot. click here for more info

We are holding weekend clinics on

12th, 13th Sep 2020.

10th, 11th Oct 2020

Complaints

Comments & Complaints

comments

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice Supervisor (Mrs Patricia Mozley) and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Complaints Procedure: complaint procedures leaflet.pdf

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.



 
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