Dignity at work & Zero Tolerance
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way. Our staff come to work to care for others, and it is important for all our staff to be treated with respect.
The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
Using bad language or swearing at practice staff
Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
Verbal abuse towards the staff in any form including verbally insulting the staff
Racial abuse and sexual harassment will not be tolerated within this practice
Persistent or unrealistic demands that cause stress to staff will not be accepted.
Causing damage/stealing from the Practice's premises, staff or patients
Obtaining drugs and/or medical services fraudulently
We ask you to treat your GPs and their staff courteously at all times.
It is FLU VACCINE time of year!!
We are running clinics on Saturday 11th and Sunday 12th September 2021 between 8.30am - 12.30pm
These clinics are open to all patients over the age 50, this cohort of patients are eligible regardless of underlying health conditions.
The clinics are also for all ELIGIBLE PATIENTS, with an underlying health condition; as well as pregnant women, aged between 18 and 49. Eligibility will be confirmed at the time of booking. If you are unsure if you are eligible, reception will be able to advise.
Please contact reception to make your FLU VACCINE appointment.
FACE COVERINGS FROM MONDAY 19TH JULY 2021
Please be advised that the guidance concerning face coverings in the surgery WILL NOT be changing on Monday 19th July.
Patients will still be expected and required to wear face coverings when they come to the practice.
This is as per the new guidelines issued by NHS England - the guidance can be found HERE
DID YOU KNOW?
You don't need to see a GP for everything.
We have a Physiotherapist who can help you with all your Musculoskeletal issues. If you have a muscle ache or pain, a soft tissue injury, sprain, strain, sports injury or any other issues with muscles, ligaments, joints, carpal tunnel pain etc, our Physiotherapist can help you.
It is always better to make your appointment for issues, such as those detailed above, with the Physiotherapist as they are specialists in these areas. You do not need to speak to a GP in order to access the Physiotherapist, simply advise reception that you would like to book in to speak to the Physio and they will arrange your appointment for you.
Appointments, at the moment, are initially by telephone however once triaged over the phone the Physio will call you in for a face to face appointment if it is required.
If you wish to access your online GP record where you can book appointments (postponed during Covid-19), order your repeat medications, see your coded clinical record, you can download the NHS APP from Google play or your App store.
The NHS APP also shows your Covid-19 vaccination status and, as such may be useful when traveling abroad. To find more information about the NHS APP please click HERE
There is also a YouTube video which gives more information HERE
HELP US TO HELP YOU
Please can we ask that our patients DO NOT telephone surgery for test results or other general enquiries, before 10.30am.
Our telephone lines are very busy first thing each morning and our reception staff are busy trying to book appointments for patients who require urgent, same day, consultations with the GP's.
We thank you for your continued cooperation and support.
COVID Vaccination Status Requests
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:
- the NHS App which you can download from app stores
- the NHS website nhs.uk
- 119 - by requesting a paper letter
You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.
If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than five working days ago. It may take up to seven working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.
When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.
General Patient Information
General practice is still open, but due to the coronavirus outbreak, how you contact your GP surgery may be different at the moment.
Your NHS services have a range of measures in place to keep you safe from COVID19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment.
Face-to-face appointments are available to all patients where there is a clinical need.
You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.
Most GP practices are also offering online consultations and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health professional face-to-face, this will be arranged.
General practice continues to offer care based on clinical need.
General practice continues to offer cervical smears and childhood immunisations.
Your practice is delighted to be undertaking the largest vaccination programme in the history of the NHS. They are balancing this programme with continuing to be open and managing your other clinical needs. Please do be reassured that if you need medical attention, your practice is here for you and will determine how to best support you, based on your symptoms.
The NHS is vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to roll out in full.
Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online HERE
Please be polite and respectful, your GP and practice team are available and working hard to support you, your family and friend’s health and care needs.
Visit the local pharmacy for clinical advice on minor health concerns
Have you ever stopped and wondered why the Receptionists ask what’s wrong with you when you call to book an appointment?
Please see the below information from the Royal College of General Practitioners