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Global IT issue affecting GP practices and pharmacies nationally
19th July 2024We are aware of a global IT issue which is affecting some primary care services in our region. It may […]
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YOU SAID….WE DID!
TELEPHONE ACCESS:
You said – in the 2024, national patient survey, that it was not always easy to contact our practice on the telephone. The practice has invested in a new telephone system which will be coming soon – this will give more incoming lines to patients, call recording and a return to the queuing system, which was requested by you! We have also recruited more reception staff and are in the process of training them to take your calls with efficiency and signpost you to the most appropriate clinician, or service, to help with your health concern.
HELPFULNESS OF THE RECEPTION/ADMINISTRATION TEAM AT THIS PRACTICE:
You said – that our reception/admin team could improve in terms of helpfulness – we have taken this on board and invested in more reception staff who are in the process of signposting training and updating their knowledge to be able to provide an improved delivery of service to you all.